HR & Admin Officer

HR & Admin Officer
Salary: Ksh 50,000
Location: Upper Hill, Nairobi.

Job Summary

Our client is seeking a highly organized and proactive HR & Admin Officer to oversee all
Human Resource and Administrative functions. The ideal candidate will play a critical role in
ensuring effective workforce planning, employee discipline, staff welfare, compliance with labor
laws, and smooth day-to-day administrative operations in a fast-paced hospitality environment.
The role requires someone capable of managing both strategic and operational HR functions
while supporting restaurant operations through strong people management, scheduling
coordination, compliance monitoring, and administrative efficiency.

Key Responsibilities

Human Resource Management

• Manage the full employee lifecycle including recruitment, selection, onboarding,
  probation management, confirmation, transfers, promotions, and exits.
• Lead recruitment efforts for restaurant positions.
• Coordinate staff induction to ensure all new hires understand company culture, SOPs,
  hygiene standards, service expectations, and workplace policies.
• Maintain and regularly update employee records, contracts, leave records, disciplinary
  records, and statutory documentation.
• Monitor employee probation periods and coordinate timely performance reviews and
  confirmations.
• Develop and implement HR policies, SOPs, and employee handbooks aligned with
  hospitality industry standards.
• Handle disciplinary processes including investigations, issuance of warning letters,
  hearings, suspensions, and terminations in line with company policy and the Kenyan
  Employment Act.
• Manage employee grievances, conflict resolution, and disciplinary concerns to foster a
  healthy working environment.
• Support management in performance management by tracking KPIs, attendance,
  customer service standards, and employee productivity.
• Coordinate employee engagement initiatives to improve morale, motivation, and
  retention.

Attendance, Scheduling & Workforce Planning

• Monitor daily staff attendance, punctuality, absenteeism, lateness, and shift adherence.
• Coordinate shift scheduling and manpower allocation to ensure adequate staffing during
  peak and off-peak restaurant hours.
• Track overtime, off days, public holiday work, and shift rotations for payroll processing.
• Work closely with department supervisors to address attendance and productivity
  concerns.
• Develop staffing forecasts based on business demands, seasonality, and operational
  needs.

Payroll & Statutory Compliance

• Prepare and verify monthly payroll inputs including attendance summaries, overtime,
  leave deductions, salary adjustments, commissions, and penalties where applicable.
• Ensure accurate statutory deductions and submissions.
• Administer employee benefits and welfare programs.
• Support payroll reconciliation and ensure salary processing is timely and accurate.

Training & Compliance

• Ensure compliance with labor laws, health and safety regulations, and internal policies.
• Conduct periodic audits to ensure adherence to HR procedures and operational standards.
• Identify training needs and coordinate staff trainings.

Administrative & Operations Support

• Oversee day-to-day administrative operations to ensure smooth running of the restaurant.
• Manage procurement and availability of office and operational supplies including
  stationery, uniforms, PPE, and cleaning materials.
• Maintain proper filing systems for HR and administrative records.
• Monitor asset issuance and maintain inventory/accountability records.
• Liaise with external service providers including security, maintenance, cleaning, internet,
  and utility vendors.
• Coordinate meetings, prepare minutes, reports, and internal communications.
• Support management in implementing policies, procedures, and workplace standards
  across all departments.

Restaurant-Specific Operational Oversight

• Monitor employee grooming, hygiene, and uniform compliance daily.
• Ensure adherence to restaurant SOPs, service protocols, and brand standards.
• Assist management in handling customer-related escalations involving staff conduct or
  service delivery.
• Monitor staff turnover trends and recommend retention strategies.
• Support in enforcing cash handling controls and accountability measures for operational
  staff.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related
  field.
• Minimum 3–5 years of experience in an HR & Admin role, preferably in the hospitality
  industry.
• Membership with Institute of Human Resource Management (IHRM) is an added
  advantage.
• Strong understanding of Kenyan Labour Laws, disciplinary procedures, and HR best
  practices.
• Experience handling shift-based or high-volume workforce operations is highly preferred.
• Proficiency in payroll processing and HR reporting.
• Strong leadership, conflict resolution, and interpersonal skills.
• Excellent communication and organizational abilities.
• High integrity, professionalism, confidentiality, and ability to work under pressure.

How to Apply: Interested and qualified candidates are invited to submit their resume and cover
letter to careers@morsanhr.co.ke. Please include “HR & Admin Officer – Upper Hill” in the
subject line.
Only shortlisted candidates will be contacted.