Assistant Manager – E-Commerce (Marketplaces)

Location: Nairobi

Gross Salary: KES 50,000

Job Type: Full-time 

Role Overview

Our client is seeking an experienced Assistant Manager – E-Commerce (Marketplaces) to manage and optimize the company’s presence across key online marketplaces. The role is execution-focused, ensuring accurate listings, competitive pricing, efficient order fulfillment, and consistent sales growth across multiple platforms.

Key Responsibilities

1. Marketplace Management

• Manage and optimize company accounts on online marketplaces including Jumia, Kilimall, Glovo, Bolt, Uber, and other relevant platforms.
• Ensure full compliance with each marketplace’s policies, SLAs, and performance metrics.

2. Product Listings & Pricing

• Create, upload, and maintain accurate product listings (titles, descriptions, images, SKUs, and categories).
• Manage pricing strategies, discounts, and promotional campaigns to remain competitive while protecting margins.

3. Order Fulfillment & Coordination

• Monitor daily order flow across all marketplaces.
• Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery.
• Handle returns, cancellations, and customer complaints in line with platform requirements.

4. Performance Tracking & Reporting

• Track marketplace KPIs, including sales volume, conversion rates, seller ratings, and fulfillment performance.
• Prepare periodic performance reports and recommend actions to improve marketplace sales and visibility.

5. Promotions & Growth

• Plan and execute marketplace promotions, campaigns, and seasonal sales events.
• Identify opportunities to expand product assortment and improve ranking within marketplaces.

Qualifications & Experience

• Bachelor’s or Master’s degree in Business, Sales, Marketing, or a related field.
• Minimum 5 years’ experience managing online marketplaces.
• Mandatory experience within sports footwear, sports apparel, accessories, or sports equipment.
• Experience working with reputed brands in the same field is required.
• Strong understanding of marketplace operations, pricing, fulfillment, and analytics.
• High attention to detail, strong coordination skills, and ability to work under performance targets.

Application Process

Interested candidates are invited to submit their CV and cover letter to careers@morsanhr.co.ke.

Only shortlisted candidates will be contacted