Loan Officer
Reports To: Sales Team Leader
Location: Nairobi
Job Summary
Our client is a fast-growing financial services organization specializing in logbook financing
solutions for individuals and SMEs. The company is committed to providing accessible and
customer-focused lending products while maintaining high standards of professionalism and
portfolio quality.
To support its continued growth, our client is seeking to recruit a dynamic, results-driven, and
customer-focused Loan Officer. The successful candidate will be responsible for generating and
managing logbook loan business, sourcing new clients, maintaining strong customer
relationships, and driving portfolio growth while ensuring compliance with company policies
and lending procedures.
Key Responsibilities
- Identify, source, and recruit new clients interested in logbook loan products.
- Market and sell logbook loans to individuals and SMEs.
- Explain loan terms, interest rates, repayment schedules, and lending conditions to prospective
clients. - Conduct preliminary client assessments and collect all required documentation.
- Build and maintain strong client relationships to encourage repeat business and referrals.
- Follow up on prospective clients and convert leads into approved loans
- Ensure proper KYC documentation and compliance with internal policies and procedures.
- Monitor client repayments and coordinate with the collections team on overdue accounts.
- Achieve monthly sales, disbursement, and portfolio growth targets.
- Maintain accurate records of client interactions, loan applications, and sales pipeline activities.
- Provide market intelligence, competitor analysis, and customer feedback to management.
- Participate in marketing campaigns, activations, roadshows, and field visits.
- Deliver exceptional customer service before, during, and after loan disbursement.
Key Performance Indicators (KPIs)
- Number of new logbook loans booked.
- Loan portfolio growth.
- Portfolio at Risk (PAR) maintained within acceptable limits.
- Client retention and repeat business rates.
- Achievement of revenue generation targets.
Minimum Qualifications & Requirements
- Diploma or Degree in Business Administration, Marketing, Finance, or a related field.
- Minimum 1–3 years’ experience in microfinance, lending, or logbook loan sales.
- Strong negotiation, persuasion, and sales skills.
- Excellent communication and relationship management abilities.
- Proven ability to work under pressure and consistently meet targets.
- Knowledge of microfinance regulations, lending procedures, and credit processes will be an added advantage.
Key Competencies
- Sales-driven and results-oriented mindset.
- High integrity and strong ethical standards.
- Customer-focused approach.
- Strong networking and relationship-building skills.
- Good analytical, problem-solving, and reporting skills.
Benefits
- Competitive salary and performance-based incentives.
- Career growth and development opportunities.
- Supportive and performance-driven work environment.
Application Process
Interested and qualified candidates are invited to submit their updated CVs to:
hr@aspirelending.co.ke
careers@morsanhr.co.ke
Please indicate the subject line as:
“Loan Officer”
Application Deadline: 24th June 2026