Housekeeping Executive

Job Summary

Our client, a reputable hospitality establishment, is seeking to recruit a Housekeeping Executive to lead and manage the entire housekeeping function across the facility. The successful candidate will be responsible for ensuring exceptional standards of cleanliness, hygiene, ambience, and presentation in all guest rooms, public areas, and back-of-house spaces.

This role demands a seasoned hospitality professional with extensive experience in housekeeping operations, strong leadership capability, exceptional attention to detail, and the ability to implement systems that elevate guest experience and operational efficiency. The ideal candidate must be highly organized, proactive, and committed to maintaining a clean, safe, and well-coordinated environment.

Key Responsibilities

• Provide overall leadership and direction to all housekeeping staff, including room attendants, public area attendants, laundry personnel, and outsourced cleaning teams.
• Develop, implement, and supervise daily, weekly, and monthly cleaning schedules across all areas of the facility.
• Conduct comprehensive inspections of guest rooms, corridors, public areas, offices, laundry areas, and stores to ensure quality standards are consistently met.
• Uphold and enforce Standard Operating Procedures (SOPs), hygiene guidelines, housekeeping policies, and hygiene audits.
• Oversee inventory management, including linen, guest amenities, cleaning materials, uniforms, and housekeeping equipment.
• Prepare requisitions for supplies, manage stock levels, and ensure proper storage and accountability for all materials.
• Ensure timely and efficient room turnover by coordinating closely with the Front Office, Maintenance, and Food & Beverage departments.
• Train and mentor housekeeping staff on cleaning techniques, equipment handling, guest etiquette, safety procedures, and grooming standards.
• Lead performance evaluations, handle disciplinary matters, and support HR in staff recruitment and onboarding.
• Monitor and maintain the functionality, safety, and cleanliness of cleaning equipment and laundry machinery.
• Ensure strict adherence to health, safety, sanitation, and environmental guidelines in accordance with industry standards.
• Manage departmental budgets, control operational costs, and ensure efficient resource utilization.
• Address guest concerns or complaints promptly and professionally to maintain high levels of satisfaction.
• Identify operational inefficiencies and recommend improvements for workflow, productivity, and customer experience.
• Maintain accurate documentation, including inspection reports, inventory logs, maintenance requests, linen records, and staff attendance.
• Conduct regular departmental meetings to communicate priorities, targets, and operational updates.
• Ensure a culture of teamwork, professionalism, integrity, and service excellence within the housekeeping department.

Minimum Qualifications & Requirements

• Diploma or Degree in Housekeeping, Hospitality Management, or a related field.
• 7–10 years of progressive experience in housekeeping roles, with at least 3 years at a supervisory or managerial level in a reputable hotel or hospitality establishment.
• Strong leadership skills with the ability to supervise, motivate, and develop large teams.
• Exceptional organizational skills and high attention to detail.
• Proficiency in Microsoft Office and experience with Property Management or Housekeeping Systems (PMS).
• Thorough understanding of hygiene standards, sanitation procedures, chemical handling, and safety guidelines.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, manage pressure, and make fast, informed decisions.
• Flexible, reliable, and capable of working in a dynamic, fast-paced environment.

Application Process

If you are looking to take the next step in your career, we want to hear from you! Submit your updated CV detailing your experience and suitability for the role to careers@morsanhr.co.ke.

Application Deadline: Friday, 12th December 2025