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Front Office Agent

Location: Nairobi
Salary Budget: 37,000 Gross

Job Purpose:

Responsible for ensuring that all customers are attended to accordingly as well as embody and protect the correct image of the organization.

Skills & Qualifications.

    • Diploma in Front Office management, Reception, Customer Care and Public Relations.
    • Two (2) years’ experience in a similar role preferably in a similar setting.

Behavioral Competencies.

    • Impeccable verbal and written communication skills.
    • Resourceful and proactive.
    • Excellent organizational skills.
    • Multitasking and time-management skills, with the ability to prioritize tasks.
    • Customer service attitude.

Responsibilities.

  • Receives and attends to incoming guests at the reception.
  • Checks in guests by assisting them to fill the check-in form with details i.e. passport and accompany them to their respective apartment.
  • Keeps abreast of room status by coordinating with housekeeping leader.
    Is aware of room location, type and rates.
  • Ensures that correct inventory is taken of all the contents in the apartment during check-in and check-out.
  • Assists tenants on how to operate the appliances in the apartments.
  • Receives calls and directs them to the right recipient using proper telephone etiquette.
  • Handles guest complaints in regard to internet, Wi-Fi, DSTV, laundry etc.
  • Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests.
  • Assists tenants with any queries they may have or need in terms of where to get specific services in the area.
  • Assists walk in guests who want to view the apartments or make reservations.
  • Follows up with the tenant list to know position of the tenancy in case of vacant apartments.
  • Receives parcels or letters on behalf of the tenants.
  • Assist guests in ordering of meals or advise them where they can get meals.
  • Liaises with maintenance for any issues arising that need escalation to management.
  • Liaises with the maintenance team to ensure emergencies at night are sorted e.g., faulty lifts, power failure,switch generator etc.
  • Ensure that Guest complaints are resolved promptly and appropriately.
  • Liaise with Food and beverage department on in house guest meal plans.
  • Conduct proper filing of guest folios daily.

 

Submit your resume and a detailed cover letter outlining your relevant experience and qualifications to careers@morsanhr.co.ke .

Job Location: Nairobi Office

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