Location: Nairobi
Salary Budget: 37,000 Gross
Job Purpose:
Responsible for ensuring that all customers are attended to accordingly as well as embody and protect the correct image of the organization.
Skills & Qualifications.
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- Diploma in Front Office management, Reception, Customer Care and Public Relations.
- Two (2) years’ experience in a similar role preferably in a similar setting.
Behavioral Competencies.
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- Impeccable verbal and written communication skills.
- Resourceful and proactive.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude.
Responsibilities.
- Receives and attends to incoming guests at the reception.
- Checks in guests by assisting them to fill the check-in form with details i.e. passport and accompany them to their respective apartment.
- Keeps abreast of room status by coordinating with housekeeping leader.
Is aware of room location, type and rates. - Ensures that correct inventory is taken of all the contents in the apartment during check-in and check-out.
- Assists tenants on how to operate the appliances in the apartments.
- Receives calls and directs them to the right recipient using proper telephone etiquette.
- Handles guest complaints in regard to internet, Wi-Fi, DSTV, laundry etc.
- Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests.
- Assists tenants with any queries they may have or need in terms of where to get specific services in the area.
- Assists walk in guests who want to view the apartments or make reservations.
- Follows up with the tenant list to know position of the tenancy in case of vacant apartments.
- Receives parcels or letters on behalf of the tenants.
- Assist guests in ordering of meals or advise them where they can get meals.
- Liaises with maintenance for any issues arising that need escalation to management.
- Liaises with the maintenance team to ensure emergencies at night are sorted e.g., faulty lifts, power failure,switch generator etc.
- Ensure that Guest complaints are resolved promptly and appropriately.
- Liaise with Food and beverage department on in house guest meal plans.
- Conduct proper filing of guest folios daily.
Submit your resume and a detailed cover letter outlining your relevant experience and qualifications to careers@morsanhr.co.ke .
Job Location: Nairobi Office