Front Office Agent

Location: Nairobi
Salary Budget: 35,000 Gross

Job Purpose:

Responsible for ensuring that all customers are attended to accordingly as well as embody and protect the correct image of the organization.

Skills & Qualifications.

• • Diploma in Front Office management, Reception, Customer Care and Public Relations.
  • Two (2) years’ experience in a similar role preferably in a similar setting.

Behavioral Competencies.

• • Impeccable verbal and written communication skills.
  • Resourceful and proactive.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.

Responsibilities.

• Receives and attends to incoming guests at the reception.
• Checks in guests by assisting them to fill the check-in form with details i.e. passport and accompany them to their respective apartment.
• Keeps abreast of room status by coordinating with housekeeping leader.
  Is aware of room location, type and rates.
• Ensures that correct inventory is taken of all the contents in the apartment during check-in and check-out.
• Assists tenants on how to operate the appliances in the apartments.
• Receives calls and directs them to the right recipient using proper telephone etiquette.
• Handles guest complaints in regard to internet, Wi-Fi, DSTV, laundry etc.
• Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests.
• Assists tenants with any queries they may have or need in terms of where to get specific services in the area.
• Assists walk in guests who want to view the apartments or make reservations.
• Follows up with the tenant list to know position of the tenancy in case of vacant apartments.
• Receives parcels or letters on behalf of the tenants.
• Assist guests in ordering of meals or advise them where they can get meals.
• Liaises with maintenance for any issues arising that need escalation to management.
• Liaises with the maintenance team to ensure emergencies at night are sorted e.g., faulty lifts, power failure,switch generator etc.
• Ensure that Guest complaints are resolved promptly and appropriately.
• Liaise with Food and beverage department on in house guest meal plans.
• Conduct proper filing of guest folios daily.

Submit your resume and a detailed cover letter outlining your relevant experience and qualifications to careers@morsanhr.co.ke by 8th November 2024.