Credit Officer

Credit Officer
Location: Nairobi
Type: Full-Time
Budget: KES. 35,000 Net Salary

Our client, a reputable company in the financial services sector, is looking for a Credit Officer to join their team. The ideal candidate will be responsible for handling customer interactions, resolving disputes, and ensuring timely debt recovery while maintaining excellent customer service standards.

Key Responsibilities:

1. Customer Service & Client Support:

• Provide technical support to clients using Buy Simu’s platform, troubleshooting issues, and offering solutions in a timely manner.
• Maintain strong relationships with customers, ensuring high levels of satisfaction.
• Identify opportunities to cross-sell Buy Simu’s products and services to existing clients.

2. Debt Collection & Recovery:

• Contact customers via phone, email, and written communication to recover outstanding debts.
• Negotiate payment arrangements and settlements within company policies.
• Follow up on delinquent accounts and escalate cases when necessary.
• Track and monitor overdue accounts to ensure timely payments.

3. Customer Interaction & Dispute Resolution:

• Communicate professionally and empathetically with debtors.
• Address customer concerns and disputes regarding outstanding balances.
• Provide information on payment options and financial assistance programs if applicable.

4. Documentation & Reporting:

• Maintain accurate records of all customer service and collection activities in company systems.
• Prepare reports on collection status, outstanding debts, and recovery progress.
• Ensure all interactions are documented for legal and compliance purposes.

5. Compliance & Legal Adherence:

• Ensure compliance with debt collection laws and industry regulations.
• Work closely with legal teams on escalated cases.
• Stay updated on relevant laws such as the Fair Debt Collection Practices Act (FDCPA) or local regulations.

6. Performance & Goal Achievement:

• Meet individual and team collection targets.
• Develop strategies to improve collection efficiency and reduce bad debts.
• Identify trends and provide feedback to management on improving debt recovery processes.

Qualifications and Experience:

• Bachelor’s degree in Business, Finance, Marketing, or a related field is preferred.
• Proven experience in customer service, debt collection, sales, or a related role.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems and other customer service software.
• Knowledge of the financial services industry is an added advantage.

Application Process:

If you are a seasoned Credit Officer professional looking to take the next step in your career, we want to hear from you! Submit your updated CV detailing your experience and suitability for the role to careers@morsanhr.co.ke

Please note that only shortlisted candidates will be contacted