Account Director

Location: Nairobi
Type: Full-Time
Budget: KSH. 150,000 Gross Salary

We are seeking an experienced and visionary Account Director to lead our client service function and oversee a dynamic team of Account Managers. The ideal candidate will serve as the strategic bridge between clients and internal teams, translating business goals into impactful, data-driven campaigns while fostering client trust and long-term partnerships.

Key Responsibilities:

• Strategic Leadership: Drive the overall account strategy, ensuring alignment with client business goals and delivering measurable impact across campaigns.
• Team Supervision: Lead, mentor, and develop Account Managers to achieve excellence in client management, communication, and campaign delivery.
• Client Relationship Management: Act as the senior point of contact for key clients, building strong, consultative relationships and ensuring client satisfaction at all levels.
• Campaign Oversight: Oversee campaign planning, execution, and optimization, ensuring quality control and on-time, on-budget delivery.
• Performance & Reporting: Review and analyze campaign outcomes, drawing insights to improve strategy and client ROI.
• Revenue Growth: Identify upselling and cross-selling opportunities, supporting the business development team in driving revenue growth.
• Collaboration: Partner with creative, media, and digital strategy teams to deliver innovative and effective marketing solutions.
• Operational Excellence: Implement efficient workflows, improve client service standards, and ensure adherence to company policies and procedures.

Qualifications and Experience:

• Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field.
• 8–10 years of experience in client servicing or account management within an advertising, digital, or media agency environment.
• Proven experience managing senior-level client relationships and leading multi-functional teams.
• Strong understanding of marketing strategy, digital media, and integrated campaign management.
• Excellent analytical, communication, and negotiation skills.
• Demonstrated leadership capability and ability to manage multiple accounts simultaneously.

Key Attributes:

• Strategic Thinker: Ability to connect marketing strategy to tangible client outcomes.
• Leadership Excellence: Inspires teams to perform at their highest potential through mentorship and example.
• Client-Centric Mindset: Prioritizes client satisfaction, retention, and long-term growth.
• Analytical & Insightful: Leverages data and performance metrics to inform strategic decisions.
• Innovative & Forward-Thinking: Anticipates market trends and champions creative approaches to problem-solving.
• Strong Communicator: Engages with clarity, empathy, and influence across stakeholders.
• Decisive & Composed: Handles complex client demands and high-pressure situations with calm professionalism.

Application Process:

If you are a strategic leader passionate about building brands and managing impactful client relationships, we want to hear from you! Submit your updated CV detailing your experience and suitability for the role to careers@morsanhr.co.ke

Please note that only shortlisted candidates will be contacted.