Shop Sales Attendant
Location: Nairobi
Job Type: Full-Time
Budget: 35,000 Net

Our client, a reputable mobile phone and accessories retailer, is seeking a skilled and customer- oriented Shop Sales Attendant to join their team. The ideal candidate will have a strong background in retail sales, a good grasp of mobile technology, and a commitment to delivering outstanding customer service.

Key Responsibilities:

• Warmly welcome and attend to walk-in customers, ensuring a positive first impression
• Engage customers to understand their needs and recommend the most suitable phones or accessories
• Provide clear, accurate information on product features, differences between models, and pricing
• Complete transactions quickly and accurately using various payment methods
• Promote add-on items such as chargers, protective cases, or headphones to boost sales value
• Handle customer complaints or queries professionally, aiming to resolve them on the spot where possible
• Ensure shelves are well-stocked, product displays are neat, and merchandise is attractively arranged
• Participate in stock-taking activities, report slow-moving items, and alert the manager on low stock levels
• Maintain a clean and organized sales area, including counters, demo units, and display stands
• Keep up-to-date with new product releases, software updates, and current market trends to advise customers effectively
• Build relationships with regular customers and encourage repeat business through excellent service and product knowledge
• Actively track and work toward personal and team sales targets, suggesting strategies to improve shop performance
• Remain alert to suspicious behavior and discreetly notify the manager of any potential theft or security concerns
• Assist in promotional setups, product launches, and managing peak traffic during weekends or campaigns

Qualifications:

• Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, or a related field
• 2–3 years of proven experience in retail sales, preferably in mobile phone or electronics retail
• Excellent verbal communication and persuasive selling skills
• Confident, approachable, and professional in appearance and behavior
• Good knowledge of mobile phones, accessories, and general tech trends
• Ability to handle multiple tasks efficiently and stay composed in busy retail settings
• Trustworthy, self-driven, and passionate about delivering excellent service
• Must be flexible to work on weekends, holidays, or extended hours when needed

Application Process:

If you are looking to take the next step in your career, we want to hear from you! Submit your updated CV detailing your experience and suitability for the role to careers@morsanhr.co.ke

Please note that only shortlisted candidates will be contacted.